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CUSTOMERS

FAQS

Yes, you can stop Auto DJ at any time – allowing you to connect directly to SHOUTcast. We also provide a DJ access password (which you can specify seperately to your main account) to allow your DJ’s to stop Auto DJ from broadcasting, which will then let them stream their shows to your SHOUTcast server.

Auto DJ is a Source or Content Delivery System for SHOUTcast servers. It allows you to keep your SHOUTcast server online 24/7 without having to run a source (eg Winamp or SAM Broadcaster) from your computer. You can upload your music files to Auto DJ and they will play from the server, meaning you may switch your PC off overnight and your stream will still be on air for people to listen to.

You can quite easily broadcast live audio on the internet and it can consist of recorded items (Eg. Your MP3/CD collection) plus live content (Eg. Your voice via a microphone). There are 3 basic stages of internet broadcasting, as follows:

I: The Source (You)
Your computer mixes together the audio sources coming from your soundcard (which can be Mp3′s being played, live voice or other inputs from CD players etc). It then makes them into a ‘stream’ of data which is sent ‘on the fly’ to…

II: The Server (Us)
Your Shoutcast server with VoxService.com will receive the audio stream coming from your PC and then redistribute it to . . .

III: The Listener (Everyone Else)
Anyone in the world with an internet connection can then connect to your server. They will be able to hear everything which is going on at your end – so anything you output to the stream server, they can hear!

SHOUTcast is a streaming server which allows radio stations to effectively broadcast audio online (this is known as webcasting). It is powerful and stable, meaning you can throw all of your internet radio traffic at it without having crashes or other problems.

Your hosting account will be renewed automatically on a monthly basis, or you can log in to your Account area to submit a renewal. For all accounts other than monthly billing you will be sent reminder emails. If you have any questions about your renewal, please contact us.

Transferring your website from another host can seem like a daunting process, but we’re here to make the move quick and easy. First, make a backup copy of your entire website by downloading all files via your FTP program. Once your new hosting account is setup with VoxService, you can then FTP your files into your new account. You will also need to update your domain name DNS servers so that they point to your new website location.

Yes, you can host multiple websites, but you will need to setup a separate website hosting plan for each website.

When picking a website hosting plan, you need to have an idea of what you want to do with your website, plus factor in a bit of room for growth. Is your website large or are you hosting a large number of images and/or videos? If so, you need a package with a larger disk space allocation. Do you expect to receive high volumes of traffic to your website? If so, you need a package that gives you more bandwidth. Do you need CGI, PHP, and MYSQL functionalities? If so, select the plan that includes these features.

Website hosting is a service that allows you to upload and store your site’s HTML documents and related files on our web server. Our server then makes the files available on the Internet for viewing by the public.

Transfers are generally completed within 2-3 days.

It’s easy to transfer your domain name to DomainIt. Simply go to our transfer page and enter the domain names that you wish to transfer.

Be VERY careful when registering your domain name. Once you purchase your domain, the order is non-refundable.

Once VoxService has successfully registered your domain name, we will then act as technical contact for your domain name as well as providing the two (2) required DNS servers on which to set up and store your domain name. With your domain registration, you will receive free email forwarding and free URL forwarding. Email forwarding is an email address @ your domain name (e.g. bill@microsft.com) that automatically forwards to your existing email account. URL forwarding allows you to forward your new domain name to your existing website.

Your registration is submitted via our secure form. This form encrypts all of your registration information, ensuring the security of your transaction.

Your domain name is registered in a matter of minutes, provided the registration form is filled out correctly. 🙂

Regardless of the extension, all domain names must follow the same character rules… You can use letters (abc), numbers (123) and dashes/hyphens (—). Spaces are not allowed and the domain can’t begin or end with a dash.

VoxService provides a domain name search engine that can instantly tell you whether or not the name is available. If a domain name is available, you will be given the option to register it.

A domain name, a series of textual characters that identifies a specific IP address, uniquely identifies a website on the Internet. Domain names locate businesses, organizations, or other entities on the Internet. Domain names are easy to remember, easy to type alternatives to obscure URL’s that you receive with free website hosting services. Using a domain name allows you to receive more visitors, less bounced emails, and the chance to make a lasting impression on the Web.

A great benefit of using your domain name is that regardless of how many times you change your access provider, your Email and website address will always remain the same.

There are various types of web hosting services available to host your website. Before signing up for web hosting services, it is important to understand what kind of service your website needs, the kind of server you or your business needs, your budget, and what type of services the web host offers.

Hosting options available are:

  • Shared Hosting
  • Dedicated Hosting
  • Reseller Hosting

 

Shared Hosting

In a shared hosting environment, your and other website owners shared one server. This includes sharing the physical server and the software applications within the server. Shared hosting services are affordable because the cost to operate the server is shared between you and these other owners. There are, however, a number of down sides, such as being slower.

Dedicated Hosting

In a dedicated hosting environment, you have the entire web server to yourself. This allows for faster performance, as you have all the server’s resources entirely, without sharing with other website owners. However, this also means that you will be responsible for the cost of server operation entirely. This is a good choice for websites that requires a lot of system resources, or need a higher level of security.

Resseler Hosting

This type of plan is designed to make you your own hosting company. If you want to sell hosting services for profit, then you want to be a reseller. We also recommend this type of hosting if you have more than one e-commerce website, and need more than one SSL certificate, because each SSL requires its own cPanel. You will still be able to host more than one website and enjoy HostGator’s award winning 24/7/365 support available through phone, email and live chat.

 

So you’ve purchased your hosting, got it set up, and your domain name has finally fully propagated after 24-72 hours of waiting. You’re sitting on the edge of your set to create the be all and end all of web pages and.. now what?

First things first, you’re going to need to get that page designed. Now you can do this by hand, or by a web page creator like CuteSITE Builder, Dreamweaver or FrontPage. This step is all up to you as the person or persons in charge of your site.

Now that you’ve got a site, how do you get it online? There are several different ways of getting this done, but I’ll discuss two with you.

Upload via an FTP Client:
You can upload your site’s content with a variety of different FTP Clients out there. All you need to do is set your preferences, connect, and with some its as easy as just dragging your files from your desktop into the folder of your choosing.

Upload via Cpanel’s File Manager:
You may have already noticed the link inside your Cpanel to a thing called “File Manager”. What is it? Well, think of it as a web-based FTP Client. Instead of running something on your machine you can just click the link, and upload your content online. Yes, it really is that simple!

When you login to a cpanel based hosting account (or FTP Client) for the first time, you’ll probably end up noticing that the public_html and www directories have the same files in them and it will probably end up confusing you as to which one to use.

The answer?

Whichever one you like. The www directory is not a directory at all, but in reality a symbolic link. It works somewhat like a scifi warp. You click on it and you’re warped into the public_html directory. Depending on what you’re accessing the files with, it may retain the www name as the directory you’re in, or it may show the actualy directory you’re in (/public_html). Using either one will work the same way and you can even use the www when using paths in scripts if you like something that’s shorter.

The basics are now done, and your site is officially online! Look at that, your site to end all sites is now online and the visitors are already starting to roll on in.